Privacy policy

Introduction

LeadGrow AI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our GTM services.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you book a call or fill out forms.
• Business Information: Details about your company, industry, and GTM challenges shared during consultations.
• Communication Data: Content of emails and messages you send us.

Information Collected Automatically

• Usage Data: Pages visited, time spent on site, click patterns, and referring websites.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use essential cookies for site functionality and analytics cookies to improve our services.

Information from Third-Party Sources (for service delivery)

• Professional networks like LinkedIn
• Business databases and data enrichment services
• Publicly available business information

How We Use Your Information

We use your information to:

• Provide and improve our GTM services
• Execute outbound campaigns on behalf of clients
• Conduct situation mining and prospect research
• Respond to your inquiries and schedule consultations
• Send relevant updates about our services (with your consent)
• Send text messages related to scheduling consultations and follow-ups
• Analyze website usage to improve user experience
• Comply with legal obligations

Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party tools for scheduling (Cal.com), email platforms, CRM systems, data enrichment services, and hosting.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale.

Data Security

We implement industry-standard security measures to protect your data, including encryption, secure hosting, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations:

• Business information: Duration of our relationship and as required for legal, tax, and accounting purposes.
• Campaign and prospect data: Duration of engagement and for reasonable performance analysis.
• Website analytics: Standard industry retention periods.
• Marketing preferences: Maintained to honor your communication choices.

When information is no longer needed, we securely delete or anonymize it.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Object to certain processing activities

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

Email Communications and CASL Compliance

We comply with Canada's Anti-Spam Legislation in all email activities:

For our own marketing communications (newsletters, updates about LeadGrow):

• We only send with your consent
• Every email includes a clear unsubscribe link
• We process opt-out requests within 10 business days

For client campaign execution (outbound prospecting on behalf of clients):

• We follow B2B exemption guidelines under CASL
• All emails clearly identify the sender and include contact information
• All emails include unsubscribe options
• We honor opt-out requests immediately

Cookies

We use cookies to enhance your browsing experience:

• Essential cookies: Required for site functionality.
• Analytics cookies: Help us understand how visitors use our site.

You can manage cookie preferences in your browser settings, though some features may not work properly if cookies are disabled.

Third-Party Services

We use third-party services including Cal.com for scheduling, email platforms, CRM systems, and data enrichment tools. These services have their own privacy policies.

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

International Users

LeadGrow AI is based in Canada. If you access our services from outside Canada, your information may be transferred to and processed in Canada.

Children's Privacy

Our services are intended for business use. We do not knowingly collect information from individuals under 18.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date and emailing active clients.

Contact Us

For questions about this privacy policy or our data practices:

Email: [email protected]

Website: www.leadgrow.ai